Policies & Terms

Invoicing, Statements and Terms
  1. Open accounts are established when the initial order is placed upon credit approval.
  2. Invoices are sent with each shipment for your records.
  3. Itemized monthly statements are sent to all accounts. Statements are due in full by the 15th of the following month. Unpaid balances will be subject to a 18% annual finance charge. Accounts 60 days past due (per invoice) will be placed on credit hold. Accounts 90 days past due will be sent to collections.
  4. There will be a $30 service charge on all returned checks.
  5. Automatic Credit Card accounts are available upon request.
  6. C.O.D. arrangements available on request.
  7. C.O.D. charges will be billed accordingly.


Special Services
  1. Devices are shipped within ten business days of the day we receive your order. Refurbishes and adjustments are shipped within four to six business days of the day we receive them.
  2. Rush services available; 3 DAY / 2 DAY / 24 HOUR. Rush charges do not include overnight delivery. Overnight delivery charges will be billed accordingly. Rush orders are for lab time only and does not include shipping time.
  3. Casts can be returned for a fee.
  4. Half pair orders priced at 65% of full pair published pricing.
  5. Orthotics returned for adjustments within the first six months that have been altered by either the doctor or the patient that require re-fabrication will incur a Lab Fee.
  6. Orthotics returned for a remake within the first six months for a new prescription will incur a $45.00 lab fee.
  7. Orthotics returned for a remake after 12 months will be billed as a new pair.


  1. Professional courtesy: Every doctor is eligible for a free pair of orthotics every two years.
  2. Doctor’s immediate family: 50% off published pricing.
  3. Staff discounts (including their immediate family): 30% off published pricing.
  4. Second pair discounts: Making a second pair from the same cast receives a 15% discount, when purchased with first pair.


  1. We will provide you with impression boxes with prepaid shipping labels (U.P.S.) for $3.50 per box.
  2. Your orthotics and casts are returned via U.P.S.
  3. Shipping charges are billed per box, per day. Grouping orders together will save on extra shipping charges.
  4. Ship to Patient orders will incur an additional shipping charge of $5.00



Pinnacle Orthotics extends the following warranties on all prescription orthotics...

  1. All orthotics are warranted against defects in workmanship, materials, and fit. Adjustments for fit are made within the first 90 days after invoice at no charge. Changes to original prescription will be billed accordingly.
  2. All devices (module only) carry a lifetime warranty against breakage.
  3. Broken orthotics must be returned to Pinnacle Orthotics, prior to our fabricating a replacement pair.
  4. Grinding or heat adjusting any device voids the warranty.
  5. Orthotics fabricated by other labs are not covered by our warranties.
  6. Abuse, prolonged exposure to the elements, loss or outgrowth are not covered under this warranty.
  7. Pinnacle Orthotics, Inc. fabricates a custom product, per your prescription. For this reason orthotics are not returnable for credit.